Shipping Policy
Montaage Inc. ships curated rugs, furnishings, lighting, and home accents with a focus on clear communication, careful handling, and customer support before and after checkout.
Free Shipping Offers
When FREE SHIPPING appears at checkout, no separate shipping charge is added to that order. Free shipping may apply by product, category, or promotion.
Delivery Method
Eligible items may ship by standard package carrier. Large, fragile, oversized, or special-handling items may require delivery confirmation before payment or shipment.
Order Help
For delivery questions, call 914-723-7094 or email montaage@montaageinc.com.
Processing and delivery
Most orders are prepared after availability, delivery address, and payment are confirmed. Processing and transit times vary by item type, destination, carrier availability, and whether special handling is required.
Rugs may ship rolled, folded, boxed, or wrapped depending on size, construction, and safe handling requirements. Tracking information is provided when available.
Large or special-handling items
Some items may require freight, local delivery, store pickup, or manual delivery confirmation. If an item requires confirmation, checkout will show a clear instruction and Montaage Inc. will help complete the order.
Shipping addresses and delivery issues
Please enter a complete and accurate delivery address. Montaage Inc. may contact you to verify address details for high-value, oversized, or special-handling orders.
If a package appears damaged at delivery, keep all packaging materials and contact us promptly so we can review the issue and assist with next steps.